SATAT by Laxmi Saraswati Dairy
Laxmi Saraswati Dairy • Est. 1987
Last updated: 6 October 2026
These Terms & Conditions apply to the SATAT By Laxmi Saraswati Dairy mobile app (Android and iOS). The app is owned and operated by M/s Laxmi Saraswati Dairy, Macnear Road, Near Hanuman and Kali Mandir, Zone-7, Bareilly, Uttar Pradesh 243001 (“we”, “us”), FSSAI Licence No. 12725009000019, GSTIN 09AJJPA8063D1ZC.
1. Acceptance of Terms
By creating an account or using the app, you agree to these Terms and to our Privacy Policy, Refund & Cancellation Policy, Return Policy and Shipping & Delivery Policy. If you do not agree, please do not use the app.
2. Our Service
The app lets you browse our dairy and grocery products, place orders for home delivery in our serviceable areas of Bareilly, and choose a delivery slot. Payment methods available for an order are shown at checkout before you confirm it.
3. Account & OTP Login
You sign in with your mobile number and a one-time password (OTP) sent by SMS. Keep access to your registered mobile number secure: anyone with your phone and the OTP can sign in to your account. You must give accurate details (name, address, phone number).
4. Orders & Prices
Orders are placed against a saved delivery address and a chosen delivery slot, and are subject to product availability and your area being serviceable. Prices are in Indian Rupees and include applicable taxes unless stated otherwise. The item total, any delivery charge, convenience fee, discount and the final amount payable are shown before you confirm. A minimum order value may apply and is shown at checkout.
Products sold by weight (for example paneer) are charged for the weight you select. Prices and offers may change; the price shown when you place the order is the price you pay.
Once placed, an order cannot be edited. To change it, cancel it (while cancellation is allowed) and place a new order.
5. Payment
You pay using a method offered at checkout, such as Cash on Delivery or online payment through our payment partner. Online payments are processed securely by the payment partner; we do not store your card, UPI or bank details. If an online payment fails but money is debited, it is normally reversed automatically by your bank or the payment partner; contact us if it is not.
6. Coupons, Vouchers & Referrals
Coupons and referral vouchers can be applied at checkout subject to their terms. A referral voucher is issued once your referred friend’s first order is delivered. We may withdraw offers or cancel benefits obtained through misuse, fake accounts or fraud.
7. Cancellations, Refunds & Returns
Cancellations and refunds are covered by our Refund & Cancellation Policy, and returns by our Return Policy.
8. User Conduct
Use the app only for genuine personal orders. Do not misuse coupons, referral codes or the support system, interfere with the app, or place orders you do not intend to accept.
9. Limitation of Liability
We aim to deliver fresh, quality products on time, but delivery times can vary due to traffic, weather or operational issues. To the extent permitted by law, we are not liable for indirect or incidental losses arising from delays or service interruptions. Our liability for any order is limited to the amount paid for that order.
10. Changes to These Terms
We may update these Terms as the app changes. The “Last updated” date shows the latest version. Continuing to use the app after an update means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bareilly, Uttar Pradesh.
12. Contact Us
M/s Laxmi Saraswati Dairy, Macnear Road, Near Hanuman and Kali Mandir, Zone-7, Bareilly, Uttar Pradesh 243001
support@satatdairy.com / +91 94102 46091
FSSAI Licence No. 12725009000019 · GSTIN 09AJJPA8063D1ZC
You can also raise a ticket from Account → Help & support in the app.
Terms · Privacy · Refund & Cancellation · Returns · Shipping & Delivery