Shipping & Delivery Policy

Last updated: 6 October 2026

Laxmi Saraswati Dairy delivers orders placed on the SATAT app using its own delivery staff. We do not use courier services or ship outside our delivery area.

1. Where We Deliver

We deliver only within our serviceable areas of Bareilly, Uttar Pradesh. You choose your area when you save your delivery address in the app; if your area is not listed, we cannot deliver there yet.

2. Delivery Slots

At checkout you choose a delivery slot for today or tomorrow from the slots shown in the app (for example, morning, afternoon or evening). Slots that are full or not running are marked and cannot be selected. We aim to deliver within your chosen slot; delays due to traffic, weather or operational reasons can happen, and we will keep your order status updated in the app.

3. Delivery Charges

A delivery charge may apply depending on your area, and a small convenience fee may apply to each order. Delivery is free above an order value shown in the app. A minimum order value may apply. All charges are shown at checkout before you confirm your order.

4. Order Tracking

You can follow your order’s status (placed, confirmed, out for delivery, delivered) in the Orders tab of the app.

5. If Delivery Is Not Possible

Please make sure someone is available to receive the order in your chosen slot and that your address and pin on the map are correct. If our delivery staff cannot reach you or find the address, the order may be marked as failed, and we will contact you to reschedule or cancel it. If a prepaid order is cancelled because it could not be delivered, the full amount paid is refunded as per our Refund & Cancellation Policy.

6. Contact Us

M/s Laxmi Saraswati Dairy, Macnear Road, Near Hanuman and Kali Mandir, Zone-7, Bareilly, Uttar Pradesh 243001
support@satatdairy.com / +91 94102 46091
FSSAI Licence No. 12725009000019 · GSTIN 09AJJPA8063D1ZC

You can also raise a ticket from Account → Help & support in the app.

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