SATAT by Laxmi Saraswati Dairy

Return Policy

Last updated: 6 October 2026

SATAT By Laxmi Saraswati Dairy sells fresh, perishable dairy and food products. For hygiene and food-safety reasons, this policy explains when items can and cannot be returned.

1. Perishable Items

Because our products are perishable, we do not accept returns of items that were delivered in good condition, or for a change of mind.

2. When We Will Help

We will replace or refund an item if, at delivery, it is:

• damaged, leaking or spoiled;
• past its expiry date;
• different from what you ordered; or
• missing from your order.

3. How to Report

Please check your order at the time of delivery. If something is wrong, hand the item back to our delivery staff or tell them at your door, or raise a ticket right away from Account → Help & support → New ticket in the app (link the order and add a photo where possible). Issues reported after the delivery has been completed may not be accepted.

4. Resolution

After verifying, we will either deliver a replacement in a later delivery slot, refund the item’s price, or give you a voucher for your next order, as described in our Refund & Cancellation Policy.

5. Contact Us

M/s Laxmi Saraswati Dairy, Macnear Road, Near Hanuman and Kali Mandir, Zone-7, Bareilly, Uttar Pradesh 243001
support@satatdairy.com / +91 94102 46091
FSSAI Licence No. 12725009000019 · GSTIN 09AJJPA8063D1ZC

You can also raise a ticket from Account → Help & support in the app.

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