Refund & Cancellation Policy

Last updated: 6 October 2026

This policy explains how you can cancel an order placed on the SATAT By Laxmi Saraswati Dairy app and how refunds are handled.

1. Cancelling an Order

You can cancel an order yourself from Orders → order details → Cancel order until we confirm it. After we confirm it, please contact support from Orders → order details → Get help with this order and we will cancel it for you where we can. A delivered order cannot be cancelled — if there is a problem with it, see section 4.

There is no cancellation charge.

2. Cancellations by Us

We may cancel an order, fully or partly, if a product is unavailable, your address is outside our serviceable area, or the order cannot be delivered for operational reasons. We will inform you in the app, and any amount you paid online for the cancelled items is refunded in full.

3. Refunds for Online Payments

If you paid online and your order is cancelled (by you or by us), the full amount paid is refunded to the original payment method (UPI, card, net banking or wallet). Refunds are initiated within 24 hours of cancellation and are usually credited within 3–4 business days, depending on your bank and payment method (UPI refunds are often faster). We will show the refund status on your order.

4. Damaged, Missing or Wrong Items

If an item is damaged, spoiled, missing or not what you ordered, report it at the time of delivery: tell our delivery staff at your door, or raise a ticket from Account → Help & support in the app right away (link the order and add a photo where possible). Please check your items before the delivery person leaves; issues reported later may not be accepted. After verification we will, at your choice, replace the item in a later delivery slot, refund its price, or give you a voucher for your next order. See our Return Policy.

5. Cash on Delivery Orders

For Cash on Delivery orders no money is taken before delivery, so a cancellation needs no refund. If a refund is due on a Cash on Delivery order that you have paid for (for example, a verified damaged or stale item), we either refund it by UPI or bank transfer to an account you give us, within 7 business days of approval, or give you a voucher for your next order — whichever we agree with you.

6. Failed Payments

If money is debited but the order is not placed, the amount is normally reversed automatically by your bank or our payment partner within 5–7 business days. If it is not, contact us with the transaction details.

7. Contact Us

M/s Laxmi Saraswati Dairy, Macnear Road, Near Hanuman and Kali Mandir, Zone-7, Bareilly, Uttar Pradesh 243001
support@satatdairy.com / +91 94102 46091
FSSAI Licence No. 12725009000019 · GSTIN 09AJJPA8063D1ZC

You can also raise a ticket from Account → Help & support in the app.

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