SATAT by Laxmi Saraswati Dairy
Laxmi Saraswati Dairy • Est. 1987
Last updated: 25 September 2026
This Privacy Policy explains what personal data the SATAT By Laxmi Saraswati Dairy app collects, why, and how it is used, in plain language.
1. Who Controls Your Data
The SATAT app is owned and operated by Laxmi Saraswati Dairy, Bareilly, which is the data controller responsible for your personal data. The app is built and maintained on Laxmi Saraswati Dairy's behalf by a third-party technical service provider, who does not own or independently retain your data.
2. Data We Collect
We collect your mobile number (for OTP login), name, optional email address, delivery address with geolocation coordinates (to help delivery staff find you), order history, coupon and referral usage, support ticket messages, and — if you allow notifications — a device push-notification token.
3. How We Use Your Data
Your data is used to verify your identity at login, process and deliver your orders, apply coupons and referral rewards, respond to support requests, and — if enabled — send you order and promotional notifications.
4. Location Data
When you save a delivery address, we convert it to map coordinates (geocoding) so delivery staff can locate you accurately. We do not track your live location in the background.
5. Notifications
If you allow notifications, we register your device to receive order updates and occasional promotional messages. You can disable notifications any time from your device settings.
6. Sharing of Data
Your order and delivery details are shared with our delivery staff so they can fulfil your order, and with our technical service provider strictly to operate and maintain the app on our behalf. We do not sell your personal data to third parties.
7. Data Security
Your session is authenticated using a secure token stored on your device. We take reasonable technical measures to protect your data, but no system can be guaranteed 100% secure.
8. Your Choices
You can update your name, email, and delivery address any time from your Profile. To request deletion of your account or data, contact us using the details below.
9. Grievance Officer
In accordance with India's Information Technology Rules, 2021, grievances relating to this Privacy Policy may be addressed to our Grievance Officer: Ankush Agarwal, Laxmi Saraswati Dairy, Bareilly, Uttar Pradesh — support@satatdairy.com / +91 95556 38270.
10. Changes to This Policy
We may update this Privacy Policy as the app evolves. We encourage you to review it periodically.
11. Contact Us
For privacy-related questions, use Contact Us / Complaint in the app, or reach Laxmi Saraswati Dairy directly at support@satatdairy.com.
12. Delete Your Account and Data
You can delete your account from inside the app: open Profile → Delete account and confirm.
You can also request deletion of your account and personal data by emailing support@satatdairy.com from the email you used with us or quoting your registered mobile number, with the subject “Delete my account”. We will process the request within 30 days.
What is deleted: your name, mobile number, email, saved delivery addresses and location coordinates, push-notification token, and support conversations.
What is retained: order and payment records, in anonymised form, for as long as accounting and tax laws require, and security logs (login time, IP address and device details) kept for fraud prevention. None of these carry your name or phone number after deletion.